Edmund Support
Help for your household book.
Edmund Home is the secure record of your home. Find a calm answer here — or contact support when you need a person.
Articles
Answers for every part of your home book.
Same article IDs across public Help, in-app Help, and the phone bot. One body — channels only change length.
faq/what-is-edmund-home
What is Edmund Home?
The secure record of your home — a household book.
faq/sign-in-sms
How do I sign in?
A one-time code by SMS. Not a password.
faq/forgot-phone
I can’t get a code / changed numbers
When the code does not arrive or the number changed.
faq/people-911
Why is 911 first in People?
Call first. Edmund Home does not dispatch help.
faq/media-lock
How do photos and video stay locked?
Edmund-managed media lock for account access.
faq/care-paint
How do I save paint (brand, code, sheen, leftover)?
Brand, code, sheen, and leftover — in Paint.
faq/export-print
How do I print or export a copy?
A copy of the book you can print.
faq/transfer-fork
What happens when the home is sold?
Home transfer — a controlled invitation, not title transfer.
faq/billing-plans
Individual, Unlimited, Free after cancel
Personal plans and what continues on Free.
faq/realtor-gift
What is a realtor gift vs a trial?
Prepaid Individual while the sponsoring plan is active.
faq/gift-accept
How do I accept a gift and control attribution/updates?
Accept and control attribution and realtor updates.
faq/realtor-desk-privacy
Can my realtor open my book?
No. The desk does not open the household book.
faq/desk-invite
How do I invite a household from the desk?
For realtors — invite, gift, relationship controls.
faq/ask-edmund
What can Ask Edmund answer?
Helper for the current household book — not emergency help.
faq/home-details
How do I keep my home details up to date?
Home details keeps the address, ownership notes, rooms, systems, utilities, and shutoff locations together.
faq/multiple-homes
Can I keep more than one home book?
Unlimited homes lets you add and switch between more than one home book.
faq/home-items
What should I save in Home items?
Save appliances, systems, fixtures, and other useful items with their location, model, serial, files, and transfer choice.
faq/repairs-warranties
How do I save repairs, receipts, and warranties?
Open a home item to keep its repair history, service company, cost, receipt, and warranty details together.
faq/maintenance
How do maintenance tasks and reminders work?
Maintenance keeps due dates, repeat schedules, estimated costs, and completed work with the current home.
faq/utilities-shutoffs
Where do I save utilities and shutoff locations?
Save providers, account notes, meters, panels, valves, and shutoff locations in Home details and Emergency.
faq/documents-codes
What belongs in Documents & codes?
Keep home documents, policy details, warranties, manuals, Wi-Fi details, door codes, and key locations in one protected place.
faq/photos-videos
What can I keep in Photos & videos?
Keep insurance photos, item photos, receipts, and optional walk-through videos with the home record.
faq/insurance-claim-packet
What is an insurance claim packet?
A claim packet is a household-reviewed PDF of selected insurance records; it does not file a claim for you.
faq/costs
How does Costs work?
Costs organizes recorded home expenses by year and category and totals replacement values you entered for home items.
faq/household-members
How do I invite someone to my household book?
Household members can help with the same home book according to their role; an invitation is not a public share link.
faq/neighbors-contractors
How do Neighbors and contractor recommendations work?
Neighbors can show anonymized nearby contractor recommendations after you opt in; your street address is not shown.
faq/agent-messages-value
How do agent messages and home values work?
You can message a connected agent and view a value they entered; it is not an Edmund or AI estimate and not an appraisal.
faq/contact-support
How do I reach a person?
Call +1 (888) 905-7535 · email help@e.edmundhome.com.
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Contact support
Reach a person.
Open a support note from Help when you are signed in, call us, or email. We do not dispatch emergency help — call 911 first if anyone is in danger.